Refund policy

Return Policy

We want you to feel confident in your purchase. If for any reason you are not satisfied, we offer a straightforward return process.

Return Window

  • Returns are accepted within 30 days of delivery
  • Items must be shipped back within the 30-day period (not just requested)

Eligibility Requirements

To qualify for a return:

  • Item must be unworn and in original condition
  • Must include all original packaging
  • Must include any certificates or documentation (if applicable)

Returns that do not meet these conditions may be declined.

Refund Method

  • Approved returns are eligible for a full refund to the original form of payment
  • Refunds are processed after inspection upon receipt

Shipping & Insurance Fees

Due to the high-value nature of fine jewelry and the requirement for full insurance coverage:

  • Original shipping fee: $50 (non-refundable)
  • Return shipping fee: $50 (deducted from refund or charged prior to label issuance)

These fees cover:

  • Fully insured shipping
  • Secure handling and tracking

How to Initiate a Return

To begin a return:

  1. Contact our team to request a return authorization
  2. We will provide a fully insured return label
  3. Securely package the item and ship using the provided label

Important Notes

  • Items returned without authorization may not be accepted
  • We are not responsible for items shipped without using our insured label
  • Custom or modified items may be final sale (if applicable, this will be disclosed prior to purchase)

Inspection & Processing

  • All returns are inspected upon arrival
  • Refunds are issued once the item passes inspection
  • Processing time typically ranges 3–5 business days after receipt

If you have any questions before purchasing, we’re happy to clarify all details in advance so you can move forward with confidence.